COVID-19 Updates
Hello everyone! Dr. Cyndi Rachal here! Dr. Hubbard, Dr. Newton, the staff and I sure do miss you and are excited to start relaxing things a bit more! There are so many people missing out on my horrible anatomy drawings on my whiteboards!
As always, we want to balance enjoying having you in person and keeping everyone safe as we have employees with some medical conditions that put them at a higher risk (I am the queen of wheeze) and we all want to keep them (and any clients with medical conditions) safe. So here’s our NEW PLAN:
1.At this time, we are opening the doors and clients can enter the clinic lobby with or without a mask. Because our rooms are small, we are continuing to require clients (and staff) still wear masks in the exam rooms for the time being.
2. If you are more comfortable staying in your car, we are more than happy to continue to accommodate curbside appointments for you. Just let our front desk staff now!
3. To avoid over-crowding and because we believe it’s more convenient, we’re going to keep medication pick-up as a drive through option where you drive up to the side door and we bring the meds to you.
4. Technician/non-doctor appointments will still be “curbside”. What that means is that you, the client, won’t be in an exam room. You can either wait in your car or in the lobby. We suggest the car to avoid overcrowding in the lobby but that’s up to you.
5. We will still be texting a COVID questionnaire for everyone who comes in, however we are trying to make it less burdensome so hopefully it will be easier to respond to!
6. If you have been exposed to COVID or have had COVID, please do not bring your pet in for 14 days post-exposure. If your pet needs to be seen, someone else may need to bring them in or we may be able to do a telemedicine appointment.
It’s been a while (some days it feels like forever!) since we’ve had our normal in person routines, so it’s going to be an adjustment for everyone with the flow of having clients back to mainly in person. Most of our staff was not here pre-COVID so they’re having to learn all new protocols and some of us have to remember them and our brains are tired or we’ve got a bit feral (that’s me!). So please bear with us as we transition. We are all doing the best we can! As always, a reminder that kindness and patience are appreciated and we thank you for your understanding! I adore my crew so rudeness and nastiness will not be tolerated. WELCOME BACK!
